Experience the GLC Difference here

GLC Business Services

Managed services that meet your needs, not ours.

GLC can be summed up in five words: we love what we do.

Our passion is having a keen understanding of your company. Discovering your process and your culture. Uncovering possibilities, and forging relationships. All of this fuels a strategic, long-term plan focused on the big picture while not taking our eye off the little things. A plan that maximizes people, amplifies process, and employs technology that works just for you. For over two decades we've been doing just that through our service-focused workforce, thorough performance measures and continuous process improvement model. And because we love what we do, our clients trust whatever they need, whenever they need it, they can Consider It Done.™

Service Areas

Expect more from GLC.

We understand the importance of having the right people on your team. Experienced, professional, friendly people that love what they do. From the front door to the mailroom and every department in-between, our people are passionate about improving the performance and efficiency in your firm. Select any one of our services to see what GLC can get done for you.

Looking for a complete strategy to maximize your companies performance?
Find out how adding copy/fax, imaging, and records keeping can affect your bottom line.

Get started now.

  • Mail and Messenger Services

    When it comes to mail and messaging, GLC Business Services takes the entire process to a whole new level of efficiency. We go above and beyond to ensure prompt, precise, cost effective processing and delivery of your critical documents.

  • Records Management

    The document experts at GLC Business Services know records management from front to back—from document creation and filing to storage and scheduled destruction. Plus, we keep a close eye on your record storage and retrieval systems for further efficiencies that will save you time, space and money.

  • Imaging

    If your company needs to get a better handle on its document handling and storage, GLC Business Services is here to help make the process simple. From digital capture and storage, to indexing and filing, you’ll have instant, secure electronic access to all of your information.

  • Office Supply Management

    GLC Business Services is dialed-in on day-to-day office supply management and inventory control. You no longer have to worry about ordering supplies or keeping up with new products. We ensure that you always have what you need: a lower cost option.

  • Copy, Fax & Document Production

    Copy, Fax and Document Production

    The team at GLC Business Services takes immense pride in handling all of your organization's printing, copying, scanning, faxing, and document delivery as efficiently as possible. We take the time to help train and develop all office services staff so that you're able to add greater productivity.

  • Hospitality Management

    From the phone to the front door, GLC Business Services provides your firm, and your clients, the friendliest, most professional reception specialists possible. Plus, we provide consistent performance reviews and professional development opportunities to ensure only the highest level of customer and reception support.

  • Content Management Services

    When it comes to managing your firm’s documents in the most efficient and accurate way possible, GLC Business Services is here to help you implement a seamless, cost-effective solution. From indexing to batch scanning to fully-searchable digital storage, you’ll have instant, secure electronic access to all of your information—streamlining the entire process and saving you time and money.

Expect more from GLC.

We understand the importance of having the right people on your team. Experienced, professional, friendly people that love what they do. From the front door to the mailroom and every department in-between, our people are passionate about improving the performance and efficiency in your firm. Select any one of our services to see what GLC can get done for you.

Looking for a complete strategy to maximize your companies performance?
Find out how adding copy/fax, imaging, and records keeping can affect your bottom line.

Get started now.

Mail and Messenger Services

When it comes to mail and messaging, GLC Business Services takes the entire process to a whole new level of efficiency. We go above and beyond to ensure prompt, precise, cost effective processing and delivery of your critical documents.

Looking for a complete strategy to maximize your companies performance?
Find out how adding copy/fax, imaging, and records keeping can affect your bottom line.

Get started now.

Records Management

The document experts at GLC Business Services know records management from front to back—from document creation and filing to storage and scheduled destruction. Plus, we keep a close eye on your record storage and retrieval systems for further efficiencies that will save you time, space and money.

Looking for a complete strategy to maximize your companies performance?
Find out how adding copy/fax, imaging, and records keeping can affect your bottom line.

Get started now.

Imaging

If your company needs to get a better handle on its document handling and storage, GLC Business Services is here to help make the process simple. From digital capture and storage, to indexing and filing, you’ll have instant, secure electronic access to all of your information.

Looking for a complete strategy to maximize your companies performance?
Find out how adding copy/fax, imaging, and records keeping can affect your bottom line.

Get started now.

Office Supply Management

GLC Business Services is dialed-in on day-to-day office supply management and inventory control. You no longer have to worry about ordering supplies or keeping up with new products. We ensure that you always have what you need: a lower cost option.

Looking for a complete strategy to maximize your companies performance?
Find out how adding copy/fax, imaging, and records keeping can affect your bottom line.

Get started now.

Copy, Fax and Document Production

The team at GLC Business Services takes immense pride in handling all of your organization's printing, copying, scanning, faxing, and document delivery as efficiently as possible. We take the time to help train and develop all office services staff so that you're able to add greater productivity.

Looking for a complete strategy to maximize your companies performance?
Find out how adding copy/fax, imaging, and records keeping can affect your bottom line.

Get started now.

Hospitality Management

From the phone to the front door, GLC Business Services provides your firm, and your clients, the friendliest, most professional reception specialists possible. Plus, we provide consistent performance reviews and professional development opportunities to ensure only the highest level of customer and reception support.

Looking for a complete strategy to maximize your companies performance?
Find out how adding copy/fax, imaging, and records keeping can affect your bottom line.

Get started now.

Content Management Services

When it comes to managing your firm’s documents in the most efficient and accurate way possible, GLC Business Services is here to help you implement a seamless, cost-effective solution. From indexing to batch scanning to fully-searchable digital storage, you’ll have instant, secure electronic access to all of your information—streamlining the entire process and saving you time and money.

Looking for a complete strategy to maximize your companies performance?
Find out how adding copy/fax, imaging, and records keeping can affect your bottom line.

Get started now.

Case Study: Wilson, Elser, Moskowitz, Edelman & Dicker LLP

Electronic Records Management and Strategic Action Plan score firm a big win.

Wilson, Elser, Moskowitz, Edelman & Dicker is a global law firm based in New York City and has been a GLC client for more than a decade. Founded over 32 years ago with one office, the firm’s success has reached national prominence, serving its clients from offices in 21 cities across the United States.

Challenge. Solution. Results.

Challenge

  • Address concerns associated with record retrieval and document management
  • Stem business support labor costs
  • Address inefficient processes and ineffective onsite management
  • Regain control over quality and productivity

Program Solution

After successfully implementing an end-to-end document production solution at the White Plains office, GLC was asked to review the records management process at all three NY-area offices with the goal of implementing a comprehensive Electronic Records Management (ERM) system.

The system included a barcode, labeling, and scanning system to enable instant location of any file. Converting from manual records filing and retrieval to a software-based system would allow for far more efficiency in finding specific files and reducing staff size and labor costs.

“The key objectives of the solution were to find client files quickly and accurately to enable better client service. Conversion to electronic records management was well worth the process and growing pains it took to achieve efficiency.”
- Jim DiBenedetto, Administrative Director, NY offices

Results

1. The successful conversion of the entire records management department improved record retrieval and file system management by nearly 250 percent.

2. The ERM system increased productivity and reduced excessive time lost during the file tracking and location process.

It has also significantly lowered the amount of time required for records management staff to perform filing, inventory and document destruction tasks.

3. Each office can now meet the needs of a growing number of attorneys with far fewer secretaries, minimizing overhead associated with administrative cost.

4. The system meets legal, regulatory and compliance obligations, and mitigates the risk inherent in the handling of legal documents.

5. A monthly Strategic Action Plan (SAP) helped identify additional emphasis on streamlining the mail, filing, imaging, and document reproduction center services. The transition from hard copy fax management to electronic fax forwarding alone has improved response time by 50 percent.

We're At Your Service

Andrew "Drew" Chambers - Senior Vice President, Principal

303.325.4621 (mobile)

Drew is responsible for GLC’s business development and account management for the Western United States. Drew started with GLC in 2011 and has grown our footprint in cities like Denver, Dallas, Houston, and Austin. Drew specializes in assessing clients’ needs and developing creative solutions to meet those needs. Prior to working at GLC, Drew was a sales associate at Telsey Advisory Group, a boutique equity sales and trading firm, where he covered the West Coast. Prior to that, Drew worked in wealth management at AllianceBernstein, where he joined after the collapse of Bear Stearns. Drew is a graduate of Middlebury College with a Bachelor of Arts in Economics. He currently resides in Denver and loves mountain biking, skiing, and hanging out with his wife Katie and dog Moselee.

Brian Powers - Area Manager

585.258.3910 x 214 (office), 585.704.4392 (mobile)

Brian’s primary responsibility is overseeing the daily services provided to each of the accounts in Buffalo, Rochester, Syracuse, and Albany, NY. He maintains communication with all site managers in Western New York and senior GLC management to ensure that all accounts meet performance objectives as well as client goals. Brian continuously reviews all processes and staff assignments to maximize the efficiency and productivity of each client site.

Prior to his service with GLC, Brian worked for Danka Services International DSI where he was Site Manager for Michael’s corporate office in Irving, Texas.

Gerard J. Chambers - Chairman & CEO

585.704.4011 (mobile), 585.258.3910 x 213 (office)

Prior to founding GLC in 1992, Gerry spent ten years at Chas. P. Young Management Services and three years at Xerox Corporation. Gerry was instrumental in building Chas. P. Young Management Services into a national competitor and opening offices in most major cities around the country. Working in every facet of business start-up and growth helped to build his foundation and desire to start his own company. It was also his deep involvement in the legal market at Chas. P. Young that led to his being recruited to Xerox. Throughout his tenure at Xerox, Gerry developed programs, systems, and strategies for more than 3,200 production employees, successfully initiating a program that reduced Xerox's high customer cancellation rate from nearly 18% in 1990 to less than 6% in 1992, helped establish the strategic marketing plan for opening new markets throughout the US. During his first year at Xerox he earned his M.B.A. with honors in the executive program at New York University.

Gerry now harnesses his drive, keen eye for strategic development, and practical industry experience to lead GLC in the business of exceeding customer expectations and providing the highest level of customer service in the industry.

Hilarie M. Dahl - Office Manager

585.258.3910 x210 (office)

Not only does Hilarie handle day-to-day administrative tasks at the corporate office, but she also supports regional, area, and site managers across the country, processes accounts payable, tracks and coordinates equipment contracts, acts as an internal liaison for marketing matters, maintains the company blog, and edits the quarterly newsletters. Hilarie holds an MA in Interpersonal and Organizational Communication from the College at Brockport. Her background is in fundraising for nonprofits and qualitative research focused on organizational crisis communication and the maintenance of information in Knowledge Intensive Firms.

Jamie Stafford - Human Resources Director

585.258.3910 x219 (office)

Jamie brings over 12 years of experience to her role as HR Director. She is committed to providing guidance and support as well as programs and practices that assist employees in achieving a long and successful career with GLC. Jamie’s responsibilities include overseeing human resources, benefits, and payroll services for all employees and direct supervision of GLC’s HR Administrator. By providing high quality services, maintaining an open-door policy, ensuring that policies and practices are consistently applied, and providing benefits that attract and retain, Jamie always strives to exceed expectations.

John A. Falco - Chief Financial Officer

585.258.3910 x215 (office)

John brings a vast background and experience in accounting, finance, and management to GLC. Spending over 30 years in companies involved in print, documentation, records and retrieval, John directs the accounting, audit, tax, banking, cash management, human resources and payroll functions at GLC.

John earned his B.S. degree in Finance from St. Bonaventure University and his MBA from Rochester Institute of Technology. Also during the past 10 years he has served on the board for the Financial Executives International – Rochester Chapter as treasurer, scholarship chair and currently president elect.

Always working to improve the bottom line through analysis and measurements, John can be heard repeating his favorite quote: "in God we trust – all others bring data."

John Hayes - President & COO

585.704.4046 (mobile), 585.258.3910 x211 (office)

As Chief Operations Officer and one of the founding partners of GLC Business Services, John is responsible for GLC's operational excellence. Prior to founding GLC, John spent 15 years with Case-Hoyt Corporation, a premier commercial printing company in Rochester New York. He joined Case-Hoyt after earning an MBA in Marketing and Applied Economics from the University of Rochester’s Simon School of Business.

John started his printing career in sales in the upstate New York market and moved to Case-Hoyt’s New York City office in 1981. Over the next 13 years he handled major account sales and achieved the highest sales volume in the company. Recognized for his sales volume, profitability and high customer satisfaction John was named Vice President of National Sales in 1990. John joined GLC full-time in May of 1994.

As President and COO, John has developed a leadership team whose focus is providing customer service and operational excellence to meet client objectives on a daily basis. He has implemented numerous quality programs that include the monthly Value Added Review reporting, customer satisfaction surveys, and continuous improvement strategies.

John Solomon - Vice President, Regional Operations

646.524.6171 x311 (office), 917.804.5567 (mobile)

John started with GLC in 2003 as the Records Manager for a client on Long Island, NY. Since then he was promoted to Long Island Area Manager in 2004, New York City Area Manager in 2005, Director of Operations in 2010, and most recently Vice President of Regional Operations for the New York City area in 2013. John’s areas of expertise include the conversion of manual filing systems to digital files, records management hardware and software systems, and onsite and offsite storage systems. He currently uses his operations expertise to conduct the process reviews, provide sales support, and improve site efficiency. Prior to joining GLC, John worked for a Wall Street law firm for 20 years as Records Archivist and then Records Manager.

Matthew Cosby - Vice President, Regional Operations

646.524.6171 x315 (office), 917.282.1959 (mobile)

Matt started at GLC in 2013, bringing almost 20 years of experience in the outsourcing business. He has experience in Legal, Banking, Investment Banking, Tax and Business Services and even Theatrical outsourcing services. Matt started in outsourcing as a mail clerk fresh out of the Marine Corp and worked his way up. Not one to wait for opportunities, he is always seeking out new ways to improve efficiency and fine-tune GLC’s customer service. He achieved a BS in Business Management from Adelphi University with honors, while building his career.

Mike Hayes - Senior Vice President, Principal

585.258.3910 x225 (office), 585.300.7156 (mobile)

As Senior Vice President, Mike oversees GLC’s business development and existing account management in the eastern region. His focus is the implementation and execution of corporate strategy to ensure continued operational excellence. He works closely with the sales, operations and corporate staff to reinforce best practices and continuing to exceed customer expectations.

Prior to joining GLC, Mike spent 6 years in a sales and account management role with The Port Group; a mid-sized freight forwarding and customs brokerage firm focused on compliance driven international shipments. Prior to joining The Port Group he spent 6.5 years in the United States Army as a Field Artillery and Civil Affairs Officer where he served with distinction in Afghanistan and Iraq.

Mike is a graduate of The United States Military Academy at West Point, and earned an MBA in the Executive Program from the University of Rochester’s Simon School of Business.

Patricia "Pat" Kehoe - Human Resources Administrator

585.258.3910 x220 (office)

Pat has generalist responsibilities for the administration of the company’s group benefit programs, including benefits enrollments, changes, and terminations, conducting orientations, preparation and processing of Payroll and activities relating to special recognition and job postings.

Prior to her service with GLC, Pat worked for Ortho Clinical Diagnostics, a Johnson & Johnson company, where she was a Human Resources Representative in the Rochester area.

Shawn Aaron - Area Manager

646.524.6171 x313 (office), 646.413.3644 (mobile)

Shawn currently oversees GLC sites in New York City, Long Island, & Washington D.C. Area. Prior to joining GLC, she worked with another outsourcing company and accumulated over 15 years of management expertise, including Records Management and Office Services. Shawn’s breath and depth of knowledge enriches the managers and support staff she oversees, enabling them to exceed customer expectations and continually improve their services.

Whatever. Whenever.