Case Study: Wilson, Elser, Moskowitz, Edelman & Dicker LLP
Electronic Records Management and Strategic Action Plan score firm a big win.
Wilson, Elser, Moskowitz, Edelman & Dicker is a global law firm based in New York City and has been a GLC client for more than a decade. Founded over 32 years ago with one office, the firm’s success has reached national prominence, serving its clients from offices in 21 cities across the United States.
Challenge. Solution. Results.
- Address concerns associated with record retrieval and document management
- Stem business support labor costs
- Address inefficient processes and ineffective onsite management
- Regain control over quality and productivity
After successfully implementing an end-to-end document production solution at the White Plains office, GLC was asked to review the records management process at all three NY-area offices with the goal of implementing a comprehensive Electronic Records Management (ERM) system.
The system included a barcode, labeling, and scanning system to enable instant location of any file. Converting from manual records filing and retrieval to a software-based system would allow for far more efficiency in finding specific files and reducing staff size and labor costs.
“The key objectives of the solution were to find client files quickly and accurately to enable better client service. Conversion to electronic records management was well worth the process and growing pains it took to achieve efficiency.”
- Jim DiBenedetto, Administrative Director, NY offices
1. The successful conversion of the entire records management department improved record retrieval and file system management by nearly 250 percent.
2. The ERM system increased productivity and reduced excessive time lost during the file tracking and location process.
It has also significantly lowered the amount of time required for records management staff to perform filing, inventory and document destruction tasks.
3. Each office can now meet the needs of a growing number of attorneys with far fewer secretaries, minimizing overhead associated with administrative cost.
4. The system meets legal, regulatory and compliance obligations, and mitigates the risk inherent in the handling of legal documents.
5. A monthly Strategic Action Plan (SAP) helped identify additional emphasis on streamlining the mail, filing, imaging, and document reproduction center services. The transition from hard copy fax management to electronic fax forwarding alone has improved response time by 50 percent.