Our Process

GLC Business Services focuses on assisting law firms strengthen their operations while solidifying their competitive edge. Law firms, legal departments and commercial entities choose GLC because of our fundamentally different approach to business: while most outsourcing companies focus on selling products and people, GLC concentrates its effort on selecting the right blend of people, processes and technology for each client.   This ensures that every customer we serve realizes more with GLC than they could on their own or with another service provider: greater productivity, inspired staff, and improved efficiency.

GLC’s Business Transformation Process or Blueprint for Success has enabled the company to set itself apart from other outsourcing firms.  It is one of the key reasons for its ability to win and sustain legal market business in the same space as the largest multi-national competitors.

The System is a blueprint used to meet each client’s goals by managing our people, processes and equipment in a highly predictable, repeatable manner because the tried and true methodology employed has been developed over the course of GLC’s life. The tangible benefits and value that GLC brings to each and every client suite are well documented by constantly tracking and reporting on key performance metrics against the client goals and objectives set forth upon beginning their outsourcing contracts.

During the last 18 years, GLC has utilized monthly reviews as a foundation to accountability.  GLC  site managers collect information on the operation of each client site. The information is reviewed by company management to monitor requirements and assess the productivity and performance of GLC staff and services.  The senior management team is actively involved with client business as they have been for the life of the company.  They are always available to confer and advise customers as well as the site team members in place.  

“Examples of the success performance metrics we monitor and manage include on time delivery, improved turnaround time for document creation and handling, billable employee productivity from the mail room to records management department, and much more,”  states, John Hayes, President and COO.

GLC clients have reported significant improvement in the reduction of lost files, faster retrieval of requested files, and improved attorney to secretary ratios in their offices as well as achieving better than expected labor cost targets.