Our Approach

Our People

Expect your on-site GLC team to include well-trained experts with a clear understanding of your firm's distinctive requirements, personality, and vision. These on-site experts and managers will ensure a seamless transition to GLC's Business Services by assessing your operations first—and then customizing GLC's services to your firm's unique requirements and goals for operations improvement and profitability.

GLC promises that its employees will be indistinguishable from your staff. The GLC team at your firm will consist of positive, hardworking individuals who enhance your corporate culture.  Any concerns and we will address them, and if necessary replace staff members. Consider It Done.

Our Process

GLC Business Services focuses on assisting law firms strengthen their operations while solidifying their competitive edge. Law firms, legal departments and commercial entities choose GLC because of our fundamentally different approach to business: while most outsourcing companies focus on selling products and people, GLC concentrates its effort on selecting the right blend of people, processes and technology for each client.   This ensures that every customer we serve realizes more with GLC than they could on their own or with another service provider: greater productivity, inspired staff, and improved efficiency.

GLC’s Business Transformation Process or Blueprint for Success has enabled the company to set itself apart from other outsourcing firms.  It is one of the key reasons for its ability to win and sustain legal market business in the same space as the largest multi-national competitors.

The System is a blueprint used to meet each client’s goals by managing our people, processes and equipment in a highly predictable, repeatable manner because the tried and true methodology employed has been developed over the course of GLC’s life. The tangible benefits and value that GLC brings to each and every client suite are well documented by constantly tracking and reporting on key performance metrics against the client goals and objectives set forth upon beginning their outsourcing contracts.

During the last 18 years, GLC has utilized monthly reviews as a foundation to accountability.  GLC  site managers collect information on the operation of each client site. The information is reviewed by company management to monitor requirements and assess the productivity and performance of GLC staff and services.  The senior management team is actively involved with client business as they have been for the life of the company.  They are always available to confer and advise customers as well as the site team members in place. 

“Examples of the success performance metrics we monitor and manage include on time delivery, improved turnaround time for document creation and handling, billable employee productivity from the mail room to records management department, and much more,”  states, John Hayes, President and COO.

GLC clients have reported significant improvement in the reduction of lost files, faster retrieval of requested files, and improved attorney to secretary ratios in their offices as well as achieving better than expected labor cost targets.

Custom Tailored Programs

GLC creates customized solutions to address the unique requirements of each customer.  We are able to work with any equipment provider without obligation as an independently owned outsourcing firm.  Every software and hardware choice we make on behalf of our customer provides them with the optimal solution designed to meet their needs over the lifetime of the organization. 

This methodology has been in use since the company’s inception nearly two decades ago. Our clients have benefitted by receiving lower cost increases for equipment, service and supplies that if they hired any one of our competitors.  We have maintained an average cost increase of less than one percent per year, well below the Consumer Price Index 18 consecutive years.

When we analyze a client site to prepare for a transition to an Electronic Records Management (ERM) and Electronic Document Imaging (EDI) systems, we look at the entire operation to advise on the best way to deliver industry leading retrieval times at costs that are at or below market rates. The company’s exceptional vendor support coupled with our outstanding service philosophy, enables efficiencies from back office operations to reception.  We are often able to lower the cost of onsite and offsite document storage and destruction operations by up to 45 percent. In addition, our process in developing  “right fit” solutions also results in such additional firm benefits as reducing secretary headcount and improving attorney-to secretary ratios often by 4-to-1 and sometime 5-to-1.