Management Team

Gerard J. Chambers, CEO

Mr. Chambers has spent his entire career in the document services outsourcing business. Since 1992, he has been CEO of GLC Business Services.

Prior to founding GLC, Jerry spent three years at Xerox Corporation beginning in 1989. He earned his M.B.A. with honors in the executive program at New York University during his first year at Xerox--while also serving as the National Operations Manager in charge of the operations group of Xerox Business Services, Xerox's outsourcing organization.

As National Operations Manager, Jerry was responsible for programs, systems, and strategies for more than 3,200 production employees nationally and was also a member of Xerox's Senior Staff.

His many accomplishments at Xerox include successfully initiating a program that reduced Xerox's high customer cancellation rate from nearly 18% in 1990 to less than 6% in 1992.

Jerry was also instrumental in stabilizing several key business components at Xerox by reducing turnover and curtailing the continuous increase in direct spending costs. His contacts and reputation in the industry helped Xerox land many competitive deals.

In Jerry's final position at Xerox, he was Manager of New Market Development, where he helped establish the strategic marketing plan for opening new markets throughout the US.

John C. Hayes, COO

As Chief Operations Officer and one of the founding partners of GLC Business Services, John is responsible for GLC's operational excellence.

Prior to founding GLC, John spent 15 years with Case-Hoyt Corporation, a premier commercial printing company in Rochester New York. He joined Case-Hoyt after earning an MBA in Marketing and Applied Economics from the University of Rochester’s Simon School of Business.

John started his printing career in sales in the upstate New York market and moved to Case-Hoyt’s New York City office in 1981. Over the next 13 years he handled major account sales and achieved the highest sales volume in the company. Recognized for his sales volume, profitability and high customer satisfaction John was named Vice President of National Sales in 1990. John joined GLC full-time in May of 1994.

John Solomon, Regional Manager

John continually measures GLC's performance to make sure production numbers are increasing over time. When the numbers continue to increase, John is confident his clients trust GLC's services.

As an Area Manager, John oversees GLC's sites in New York City, Long Island, and Manchester, NH. His responsibilities include records guidance, consulting, and mentoring staff. But ultimately, John is responsible for exceeding each client's requirements and expectations.

"I make sure the administrator for each client is happy with our service. I do this by monitoring performance and maintaining open communication so our clients feel comfortable discussing even the sensitive issues with me." Prior to joining GLC in 2003, John worked for a Wall Street law firm for 20 years as Records Archivist and then Records Manager. He believes this background gives him a valuable expertise in the industry.

"I've worked with many manual filing systems and electronic Records Management Systems, so I understand records management. Learning how a record should be identified, maintained, and categorized for final disposition is second nature to me."

Jamie Stafford, HR Manager

As HR Manager, Jamie maintains an open-door policy, consistently applies policies and practices, and provides benefits that attract and retain top-tier employees. Her responsibilities include general human resources, benefits, and payroll for 215 staff members.

In her eight years at GLC, Jamie has developed and implemented benefits and practices that attract and keep employees—and new clients. She says, "I'm committed to providing quality programs, practices, and benefits that exceed our clients' expectations." Prior to joining GLC, Jamie spent 24 years in retail where her final role was as District Manager responsible for 13 stores.

"I've been on both the receiving and delivering sides of HR. This gives me an understanding of all points of view. I believe I am well-equipped to provide guidance, support, and programs that help employees achieve long, successful careers with GLC and our clients."

Katherine Wilson, Controller
Katherine is extremely detailed, thorough, and timely in her work—which is how she earns clients' trust in the accuracy of GLC's financial statements, records, and contracts. As Controller, Katherine is responsible for financial statements, budgets, taxes, and Information Technology.

Her qualifications include eight years in public accounting, financial accounting, and tax and audit work, which gives her a keen eye for lowering operating costs. "I have implemented new practices that reduce our expenses and allow us to operate more cost-effectively. I will continue to look for new ways to save money, and to pass these savings onto our clients."

Katherine is also an advocate of neatness and says, "I try to keep things as organized as possible, which makes work flow smoothly and efficiently for everyone."