John C. Hayes, COO

As Chief Operations Officer and one of the founding partners of GLC Business Services, John is responsible for GLC's operational excellence.  Prior to founding GLC, John spent 15 years with Case-Hoyt Corporation, a premier commercial printing company in Rochester New York. He joined Case-Hoyt after earning an MBA in Marketing and Applied Economics from the University of Rochester’s Simon School of Business. 

John started his printing career in sales in the upstate New York market and moved to Case-Hoyt’s New York City office in 1981. Over the next 13 years he handled major account sales and achieved the highest sales volume in the company. Recognized for his sales volume, profitability and high customer satisfaction John was named Vice President of National Sales in 1990. John joined GLC full-time in May of 1994.

As President and COO, John has developed a leadership team whose focus is providing customer service and operational excellence to meet client objectives on a daily basis.  He has implemented numerous quality programs that include the monthly Value Added Review reporting, customer satisfaction surveys, and continuous improvement strategies.