GLC Testimonials

Kim Footman, Assistant Manager, Harter Secrest and Emery, Rochester, NY

"When I come to work in the morning, before everyone else, I set everything up so the Harter Secrest and Emery attorneys can get right to work when they come in. I prepare all the faxes, copies, and deliveries they need to hit the ground running each day.

"Then I set up the copy center for my GLC coworkers. I cover all our bases so we can start working the second the doors open. Everyone is happy when they can be productive right away and when my coworkers at GLC and the attorneys at Harter Secrest and Emery are happy, I'm happy. That's my motivation: doing my best to make other people happy.

"At GLC, I've learned there is never a point when you stop learning. That's what I love about working for GLC: I have opportunities to grow, learn, and stretch. Next month I'm taking over one of my colleague's entire job while she is on medical leave. I keep asking questions and learning so I can become a better manager and step in for others like that. I appreciate the chances to try new jobs and get my hands on new challenges. It's how I continue to improve myself personally and professionally. In five years, I hope I am still working for GLC and continuing to grow my managerial skills."

William Turner, Copy Operator, Wilson Elser Moskowitz Edelman & Dicker LLP, New York City, NY

"As Copy Operator, I reproduce the legal documents our attorneys need each day. I've learned about the various types of litigation papers and legal documents and that knowledge spills over into my everyday life. My focus is on giving our clients 100% of their documents, accurately, on time. I can see how what I do in my job helps them in their job. It's like a family and we are a team.

"I love challenges, I'm good with challenges, and I say ‘bring it on' when jobs are complicated, intricate, and require extra creativity. Recently, our client was conducting a seminar in the afternoon and needed to create 75 booklets for the event. But we didn't have the spiral binding machine required to produce the booklets that quickly, so I contacted an outside vendor in a hurry, brought the information across town, and had the booklets produced within an hour.

"This job has been a continuous learning process since day one. From the very beginning, my supervisors have taught me managerial skills including the mechanics of maintaining our equipment and the administrative tasks like writing monthly reports. I feel I am prepared to take the next step—and the next step after that—within GLC.

"In five years, I expect to be a manager or supervisor. I'm excited to see how far I can grow with GLC and how far GLC will grow with me."

Hector Papaleo, Site Lead, K&L Gates, New York City, NY

"When the law firm's copy center merged with GLC 18 months ago, I became a GLC employee. Since that time, our responsibilities have increased—along with our opportunities for career growth and satisfaction.

"As the single point of contact with the entire law firm, I receive requests for anything and everything. There's nothing we don't do here.

"I sort and deliver mail and route faxes. I order supplies, arrange messenger pickups and deliveries, make sure someone is here at all times, and coordinate our conference room and food set up and take downs.

"I know how tough it can be to work in a law firm. And I love knowing I have real input on how successful our attorneys and secretaries can be on their cases.

"I work with great people here and I've been able to help my coworkers grow in their jobs. I enjoy passing along my knowledge and mentoring newer employees.

"When I come back from a day or two off, the second people see me they say they wish I had been here and they missed my services. It feels good to be needed and to know I have a part in the success of this firm.

"Since merging with GLC, we've been given greater challenges and greater responsibilities. For the first time, I am in a position with real growth potential. In five years I hope I am a site manager or even in a higher administrative position with GLC."