Corporate Overview

Our objective has always been clear: do whatever it takes to help our customers improve their office support operations. 

Since 1992, GLC has been a privately held company dedicated to providing custom-tailored facilities management and office support solutions to legal market customers. We know the market because law firms represent more than 90 percent of our business.

The company was founded by Jerry Chambers, CEO and John Hayes, President and COO, and they are still the owners of the company which is headquartered in Rochester, New York. GLC has expanded its market footprint and its services offering as its client base demands grew.  It also operates a satellite office in New York City to optimally serve its legal client base there and in cities from Pittsburgh, PA and Washington DC, to Stamford, CT among others.

With GLC, your firm will become better managed, more profitable and more efficient.  We will assemble a team of professionals who will assist your organization with the day to day support you require and help you plan for future growth.  If your firm has never used outsourcing, GLC’s long-term expertise and track record will ensure a seamless transition and minimize the risk of working with an unknown provider.

We are different from our competition—different, better, and more experienced. That is what makes GLC such an effective outsourcing company and how you will benefit by partnering with us.

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THE GLC NO-RISK GUARANTEE

“If any customer is unhappy with our services for any reason, we will correct the problem to your satisfaction within 30 days, or GLC will restore the operation to the previous setup at no cost to the organization.”

THE GLC “DIFFERENCE”

GLC’s marketplace success is exemplified by custom-tailored programs designed to maximize its people, process, and technology expertise. The company is known for its professionally-trained, nimble workforce, its performance measures and its continuous process improvement model. As a leading onsite services support provider, GLC has become known for its responsiveness to client needs and its ability adapt its people and processes to changing environments.  

Originally founded with a customer-focused, quality-of-service strategy, we focus on people and solutions that create transformation. As an established, independent equipment supplier, we are able to provide customers with “right fit” equipment solutions and are not under obligation to buy from a sole provider. Customers benefit from GLC’s long-term, trusted vendor relationships.

Over the years, the firm has developed a best practice model to elevate its operational excellence. The model is called the GLC Business Support Transformation Process [BSTP].  This process is one of the key success factors that helped to solidify the company’s reputation as the outsourcing firm with the highest retention rate anywhere in the industry.  Since its inception, GLC has never had a contract cancelled and has maintained a client retention rate that exceeds 99 percent.  

Jerry Chambers, CEO, is proud to report that the company still provides service to its first three original law firm customers.

The components which make up the BSTP are based upon a tried and true methodology that has at its core the following drivers: change management, lean thinking, and business alignment. GLC’s motivated, hard working people, value driven process, and right fit solutions are the vital to the entire business support transformation process.

When the process is implemented and all phases are successful, the results exceed internal satisfaction.  They include improved document and records management and streamlined operations. However, there is much more involved. Documentation acquired through monthly reporting reveals many additional client benefits including improved quality, work flow, department staff attitudes, consistent delivery of services, custom solutions tailored to specific departments needs, and improved overall productivity through efficient utilization of personnel, technology, and standardized operations systems and processes.

ACCOUNTABILITY AND EXCELLENCE

GLC grew its business quickly in response to the demand for a more comprehensive, flexible approach to onsite office support services.  It has redefined responsiveness and accountability with its multi-centric approach to customer service and excellence.

The result has been successful exclusive business relationships with law firms, manufacturers, private corporations, and services businesses throughout the country.  GLC often competes with such large-scale, multinational industry providers as Xerox, Pitney Bowes, OCE and many others.  GLC is positioned to provide better office services support solutions and works to match up the right people to the right opportunity with each new client site.

In addition to records management, onsite file storage services, and ERM, GLC’s office support services include copying, faxing, mail, messenger, telephone and reception, dining and hospitality, and other office services.  Each onsite team has day to day responsibility for the handling and oversight of all equipment, software and supplies required by the services center.

Clients benefit from the increased productivity and quality of service delivered by GLC while reducing internal headcount and the management time and effort required to supervise staff.